ONAIR CUSTOMER SERVICE + WARRANTY

BUILT ON TRUST.
BACKED FOR LIFE.

Original ONAIR ownersLifetime Confidence WarrantyReal Canadian support

A CLEAR WAY FORWARD

Different concerns. The right support.

Shipping issues and product warranty questions follow different review processes. Start with the one that matches what happened.

01 / DELIVERY & ORDER ISSUES

Something wrong when it arrived?

For a damaged or incorrect delivery, the current refund policy asks customers to report the issue within 48 hours of delivery. Keep your order number, packaging and photos available for review.

Read the delivery and return policy
02 / PRODUCT & WARRANTY SUPPORT

A component needs attention?

Eligible original ONAIR purchasers can request a warranty assessment for product concerns. Include your order details, a description of the issue and any useful photos or video. Warranty terms and exclusions apply.

Submit a product support request

These paths help direct your request. They do not override ONAIR's published policies or applicable consumer rights.

We’ve Got You Covered - For Life.

What’s Covered

Our Lifetime Confidence Warranty supports eligible original purchasers of air suspension products purchased directly from ONAIR. Coverage includes manufacturer defects and component failure under normal use, subject to the terms below and review of your specific claim.

What’s Not Covered

Coverage does not include improper installation, external damage, modifications outside intended use, second-hand products or cosmetic wear and tear. Not sure which applies? Send us the details so we can review the issue and explain the available next steps.

Warranty Eligibility

The warranty applies to the original purchaser who ordered directly from ONAIR and can provide valid proof of purchase. Start with the support-request form and describe the issue. Include useful photos or video through a shareable link, or discuss them with our team during follow-up.

Support Beyond the Sale

ONAIR is built around enthusiasts and the cars they care about. When something is not working as expected, we want to understand the setup, review the evidence and help you find a clear way forward. Your request is reviewed by people, not treated as an automatic approval or rejection.

Warranty & Support

Image of ONAIR Performance Air Suspension - Shop ONAIR
01
Need Help? Start Here.

Send your order reference, the products involved and a description of the issue. Photos or video can help us understand the setup. We will review your submission and explain the next steps under the applicable warranty terms.

Send a support request S e n d   a   s u p p o r t   r e q u e s t  
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Shop ONAIR
02
What Happens Next?

The ONAIR team reviews your order details, symptoms and supporting information. We may ask for further photos, measurements or troubleshooting details before determining a resolution. Submitting a request does not itself approve a repair, replacement or refund.

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Shop ONAIR
03
Real Help With Your Setup

Our goal is to work through your issue fairly and clearly, with the same care that goes into helping you choose your system. From installation questions to product concerns, ONAIR support remains part of the ownership experience.

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TERMS & LEGAL DISCLAIMER

ONAIR reserves the right to evaluate all warranty claims individually and determine the appropriate resolution based on the evidence submitted.

We are not liable for any damage to your vehicle or property caused by improper installation or use of our products. We highly recommend professional installation by a certified air suspension specialist.

Lifetime warranty is only valid as long as ONAIR remains in business and is subject to change with or without notice.