Shipping policy

ONAIR ships from Ontario, Canada, with tracked shipping available across Canada, the United States, and select international destinations.

Processing Times
Processing time depends on the product ordered. In-stock accessories and components are prepared for shipment as quickly as possible.

Performance Air Suspension systems are vehicle-specific and built to order. These systems typically require approximately 2 weeks after fitment confirmation before they are ready to ship. Custom, special-order, or backordered products may require additional preparation time.

Processing time is separate from carrier delivery time.

Canada Shipping
Canadian orders are shipped using tracked Canada Post service. Available shipping options and rates are shown at checkout based on the products in your order.

United States Shipping
U.S. orders are shipped using tracked cross-border service. Shipping rates are calculated at checkout based on the order and destination.

Duties, taxes, and import charges may apply depending on the destination and checkout configuration. Any charges collected at checkout will be clearly shown before payment.

International Shipping
International shipping is available for select products and destinations. Available rates will be displayed at checkout.

Local Pickup
Free local pickup is available from ONAIR HQ in Stouffville, Ontario for eligible orders.

Please wait until you receive confirmation that your order is ready before arriving for pickup.

Tracking & Delivery
Tracking information will be provided once your order has been dispatched.

Customers are responsible for providing a complete and accurate shipping address. If you notice an address mistake, contact us as soon as possible before the order ships.

Carrier delivery estimates are provided as a guideline and may be affected by weather, customs, carrier delays, or other circumstances outside of ONAIR's control.

Lost or Damaged Shipments
If your shipment is lost, damaged, or arrives with an issue, contact ONAIR and we will work with you and the shipping carrier to investigate the shipment and determine the appropriate next step.

For damaged shipments, please contact us within 48 hours of delivery and include your order number along with clear photos of the product and packaging.

For shipping assistance, contact support@shoponair.ca