Refund policy

ONAIR Refund, Exchange & Cancellation Policy

Last Updated: October 17, 2026

At ONAIR, we believe every customer should feel confident in their purchase. We specialize in premium automotive air suspension systems, air management equipment, and vehicle-specific components, many of which are prepared or built to order.

We are committed to providing quality products, transparent policies, and dependable customer support. Please review the following terms before placing an order.

All sales are final. We do not offer returns or refunds for change of mind. However, eligible product exchanges may be considered on a case-by-case basis.

1. Final Sale Policy

All products purchased from ONAIR are considered final sale. We do not accept returns for refunds due to a change of mind, incorrect customer selection, or products that are no longer needed.

This policy applies to all merchandise, including:

  • Complete air suspension kits and vehicle-specific suspension systems
  • Air management systems and electronic controllers
  • Air compressors, tanks, valves, and fittings
  • Automotive accessories, components, and merchandise
  • Sale, discounted, promotional, and special-order products

Products are not eligible for a change-of-mind refund simply because they remain unopened or unused.

Our final sale policy does not affect any rights or remedies provided by applicable consumer protection laws.

2. Product Exchanges

We understand that plans can change during an automotive build. Customers may decide to upgrade their management system, change their compressor configuration, or select a different air tank.

Although ONAIR does not accept returns for change-of-mind refunds, we may accommodate reasonable product exchanges at our discretion.

Exchange requests are reviewed individually and are not automatically guaranteed.

For a voluntary exchange to be considered, the following conditions generally apply:

  • The product must be unused, uninstalled, and in resalable condition.
  • All original components, accessories, and included hardware must be present.
  • Original packaging should be retained wherever possible.
  • Proof of purchase must be provided.
  • The requested replacement product must be available and compatible with the intended application.
  • ONAIR must approve the exchange before any product is shipped or returned.

Approved exchanges may include management-system upgrades, compressor changes, tank substitutions, or other component changes.

Any differences in product pricing, shipping arrangements, or applicable credit will be confirmed with the customer before the exchange proceeds.

Custom-manufactured, vehicle-specific, or built-to-order components may have additional restrictions, particularly once production has begun.

Important: Voluntary exchanges are offered as a customer-service accommodation and do not create a general return or refund entitlement.

3. Order Cancellations

Cancellation requests must be submitted within 48 hours of payment, provided the order has not already entered preparation, manufacturing, customization, packing, or shipping.

To request a cancellation, please email support@shoponair.ca and include:

  • Your order number
  • Your full name
  • The email address associated with your purchase

Because certain products are prepared or manufactured specifically for each order, processing may begin before the 48-hour period expires.

A cancellation request is not guaranteed and must be approved in writing by ONAIR.

If cancellation is approved before preparation begins, a full refund will be issued to the original payment method.

Once an order has entered preparation or has shipped, voluntary cancellations are generally not accepted.

Any cancellation or refund rights required by applicable law remain unaffected.

4. Vehicle Fitment & Order Accuracy

Customers are encouraged to verify their vehicle's year, make, model, trim, drivetrain, and relevant modifications before ordering.

Vehicle-specific air suspension systems may be manufactured based on the information provided during or after checkout.

If you are uncertain about compatibility or product selection, please contact our team before placing your order.

Incorrect selections made by the customer do not qualify for change-of-mind refunds. Exchange requests may still be considered in accordance with Section 2.

If ONAIR supplies an incorrect product or provides materially inaccurate fitment information, we will review the matter and provide an appropriate resolution, including any remedy required by law.

5. Damaged, Defective, Missing, or Incorrect Products

We ask that customers inspect their orders promptly upon delivery.

If your order arrives damaged, contains missing or incorrect components, or appears defective, please contact us as soon as possible.

For shipping-related damage, we recommend notifying ONAIR within 48 hours of delivery to help facilitate a carrier investigation. This is a recommended reporting period, not a restriction on rights provided by law.

When contacting us, please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the affected product, where available
  • Photos of the original packaging if shipping damage occurred

Please retain the affected products and packaging while your claim is being reviewed. Do not install or continue using a product that appears unsafe or defective.

Each claim will be reviewed based on the circumstances. Appropriate remedies may include repair, replacement, exchange, refund, or another resolution, depending on the issue and applicable legal requirements.

Our final sale policy does not exclude remedies for defective, damaged, incorrect, or misrepresented products where such remedies are required by law.

6. Authorized Exchanges & Warranty Claims

Customers must contact ONAIR and receive approval before sending any product back for a voluntary exchange.

If an exchange is approved, our support team will provide instructions for packaging, shipping, and completing the exchange.

Warranty claims are handled separately under the applicable ONAIR warranty terms.

A final-sale purchase may still qualify for warranty support, replacement components, or any remedies required by consumer protection law.

7. Refund Processing

Although ONAIR does not offer change-of-mind refunds, refunds may be issued for approved order cancellations or circumstances where a refund is required by law.

Approved refunds will generally be returned to the original payment method unless another method is legally required or agreed upon.

Please allow approximately 5-10 business days for the funds to appear after processing. Financial institutions and payment providers may require additional time.

8. Consumer Protection Rights

Nothing in this policy is intended to exclude, restrict, or replace any consumer rights or remedies that cannot legally be waived.

This includes applicable protections concerning defective products, inaccurate descriptions, non-delivery, and legally permitted contract cancellations.

Where mandatory consumer protection law provides a different remedy or requirement, that law will prevail.

9. Contact ONAIR

For exchange requests, cancellation inquiries, product concerns, or warranty assistance, please contact our customer support team.

ONAIR Customer Support

Email: support@shoponair.ca

Website: shoponair.ca

Please include your order number whenever possible so we can assist you efficiently.

Thank you for choosing ONAIR and trusting us to be part of your build.