ONAIR / Buying & Support
Ordering, shipping or picking up? Start here.
Find the right order information without relying on an old blog post for changing policies.
Use the current product listing, checkout and official store policies for preparation times, delivery charges, pickup and return conditions. This page helps you find them and prepare an order question; it does not replace those terms.
Check the application and selected package contents.
Keep the order confirmation and use its details for support.
Wait for the ready-for-pickup notification before travelling.
01 / THE DETAILS
Check what you are ordering.
Confirm the correct suspension application and read the selected variant's contents. Suspension-only, management-only and complete-kit listings are different purchases. Check whether the airline, fittings and other supporting hardware you need are included.
For built-to-order equipment, use the current preparation information and your order updates. Preparation time and carrier transit are separate parts of the delivery plan.
02 / THE DETAILS
Go directly to the current information.
Shipping and delivery
Read the current shipping policy and review the options and charges shown at checkout.
Returns and cancellations
Read the current refund policy before requesting a cancellation or sending an item back.
Warranty and product help
Open warranty and support information for the applicable process and terms.
An existing order
Contact ONAIR with the order number and the specific question.
03 / THE DETAILS
Pickup starts with the notification.
Select the proper pickup option when it is available for your order, then wait for the ready-for-pickup notification. An order confirmation is not the same as confirmation that the items are ready to collect.
Use the location, collection instructions and any identification requirements supplied with that notification. Contact ONAIR before making a special trip when something is unclear.
04 / THE DETAILS
Make an order question easy to resolve.
- Your order number and purchaser details.
- The item or package the question concerns.
- The update or delivery information you are asking about.
- Clear photos of the item and packaging if reporting a delivery concern.
Keep packaging and order records while a delivery issue is being reviewed. Follow the current reporting and return instructions rather than sending parts back without guidance.
ONE MORE THING
The questions that come next.
Is a blog's old preparation estimate a delivery promise?
No. Use the current listing, order-specific updates and shipping information. Transit and preparation are different stages.
Can I arrive as soon as I place a pickup order?
Wait for the ready-for-pickup notification and follow its instructions.
Where should I check whether a return is eligible?
Use the current official refund policy and contact ONAIR about the specific order. This directory does not expand or replace the policy.
Sources & equipment references
General education is not a replacement for the instructions supplied with your exact components. Product-specific ratings and procedures do not transfer automatically to another setup.
- Official shipping policy
Current delivery information takes precedence.
- Official refund policy
Current returns and cancellation terms take precedence.
- ONAIR warranty and support
Current product-support and warranty information.
