Our Policies
No Return Policy:
Due to the custom and specialized nature of our products, we maintain a strict no-return policy. Every product is tailored to your specific vehicle, ensuring the best possible fit and performance. We strongly encourage you to double-check product specifications and compatibility with your vehicle before completing your purchase.
Lead Time:
While our management kits are often in stock and available for immediate shipment, certain air tank options or components may be backordered. In such cases, we require a lead time of approximately 2-3 weeks for delivery. For our performance air suspension systems, which are made to order to meet your exact specifications, please allow 2-3 weeks for production and shipping.
Refund Policy:
All sales are final. Once an order is placed and payment is received, no refunds will be issued. We take pride in the quality of our products and services and are committed to ensuring customer satisfaction through our rigorous quality control process.
Warranty & Support:
All ONAIR products come with a 365-day warranty, and select components are covered under our Lifetime Limited Warranty. Please visit our [Warranty Page](insert link) for more details. We stand by the performance of our products and offer comprehensive support to ensure your satisfaction with our air suspension systems.
Off-Road Use Disclaimer:
ONAIR products are designed and rated for off-road use only. Depending on local laws and regulations, they may not be legal for use on public roads or highways. It is the responsibility of the customer to verify compliance with all applicable regulations before installing and using ONAIR products on public roads.
Customer Responsibility:
All modifications and installations are at the customer’s own risk. ONAIR is not liable for any misuse or improper installation of our products. Professional installation is recommended to ensure optimal safety and performance.
Shipping:
We offer free shipping on all orders. Please note that shipping times may vary depending on product availability and lead times. You will be notified if any delays arise with your order.
Contact Us:
If you have any questions about your order, feel free to reach out to our customer support team for assistance. We're here to ensure you have the best possible experience with ONAIR products